The 5 Best Call Center Companies in Dubai
Call center services are one of the low-cost strategies you can use to improve your company’s customer experience!
But, with so many options on the market, how can you decide which one to consider?
In this article, we highlighted various types of call centers. We’ll show you how to choose the best call center company in Dubai, followed by a list of companies to consider.
How Much Does Call Center Service in Dubai Cost
The rates for call center services vary depending on the services offered by the company.
It usually depends on different factors namely hourly rate, location, and average wages per country. We’ve provided an estimate in the table below based on the type of call center service that each company offers.
The Best Call Center Companies in Dubai
We’ve listed a few points to consider when selecting your company’s call center partner.
1. Contactopia
| Criteria | Rating |
| Expertise | ★★★★★ (5/5) |
| Services | ★★★★★ (5/5) |
| Client Feedback | ★★★★★ (5/5) |
| Pricing | ★★★★★ (5/5) |
Contactopia began in 2004 by providing call center services and operational and managerial skills to various clients. We like this company because they’re not just serving the regional market but also international clients.
Their service deserves a plus point because of the friendliness and responsiveness of agents when answering the customers. This lets you know that each employee practices professionalism and has a high standard of training.
Furthermore, they provide a wide range of call center services via phone, email, Whatsapp, webchat, and social media. It establishes them as competitive in providing and handling corporate communication channels.
What we like about this company is its well-established reputation with 24 global clientele that led to collaborations with Unilever, Toyota, and Arla, to mention a few. Since Contactopia has worked with these big companies, you can get an idea of the level of service their agents can provide.
One of the clients we’ve spoken to expressed their sincere gratitude for Contactopia’s support and exceptional service in helping them reach their goals. Another client we spoke with shared that their telephone call with the agent was professional and friendly.
However, it’s important to note that Contactopia doesn’t offer outbound and automated services. This means that they are more focused on giving their clients inbound services only.
However, their Customer Service Management (CRM) is good at providing clients with competitive strategies and expertise in their business operations. They received a lot of good feedback on how the clients are being addressed regarding their concerns.
Unfortunately, they are not available 24/7 because they only operate from 9 AM to 6 PM every day. So this is definitely something to consider if you need a round-the-clock service.
Pros
- Cost-effective call center services
- Excellent in customer service management
Cons
- Cost per hour is a bit higher in comparison to other companies
- Their service is not 24/7
Customer Reviews
I anticipate our partnership.
“I am delighted to acknowledge your relentless effort in ensuring that we have a wonderful partnership for the past 7 years while you assist us in our Careline operations. I anticipate our partnership.” – Ahmed Maklad (Quality Assurance Manager)
They have helped us define our expectations at a higher level.
“Not only has the staff of Contactopia performed perfectly in line with our expectations, they have helped us define our expectations at a higher level and they are supporting us very well in achieving.” – Jack Detiger (Senior Manager Customer Care)
2. Oncall Call Center Services L.L.C
| Criteria | Rating |
| Expertise | ★★★★★(5/5) |
| Services | ★★★★★ (5/5) |
| Client Feedback | ★★★★☆ (4/5) |
| Pricing | ★★★★★ (5/5) |
Oncall Contact Center is a Business Process Outsourcing (BPO) service provider that provides call center and outsourcing services. They are specialists in customer management platforms that can help you operate your business more efficiently, regardless of size.
In terms of services, they offer inbound and outbound communication and customer support. Moreover, what we like about Oncall Contact Center is their reliability – they are open 24 hours every day to provide customer service.
However, they do not have an automated service, unlike other companies. They may not be a good option if you’re looking for the mentioned service for your business.
But take note that their main selling point is the human-first customer management approach that is ready to serve every client with their multilingual agents.
Moreover, we like their customer service software that uses real-time call analytics, active call monitoring, and customized script to easily respond to their customer service requests.
What we like best about this company, though, is that they can provide a free demonstration of their products and services! This can help potential clients decide if they want to pursue future projects with Oncall.
The digital packages that Oncall offers depend on the size of your company. The most affordable Silver Package is best for small companies while the Diamond Package is recommended for large enterprises
To summarize, if you are interested in their 24-hour service with professionalism and expertise, call them right away!
Pros
- Cheaper than other call centers
- Has a proprietary dashboard interface
- 24-hour operations
Cons
- Doesn’t offer automated services
- Still need to register for free trial or demo service
Customer Reviews
I found it best among different call centers
“I found it best among different call centers . Because if I am calling to the companies and they are transferring to call centers and I have to wait till my call is being picked by agent , this thing resolves here for so many companies its actually solving problems on the go… highly recommended if you want someone to respond your calls on your company behalf with a professional certified agent On-call is one solution for all of your problems.” – Arooj Sabir
The team is well equipped to work effortlessly .
“Knowing the front runners personally & professionally of this establishment I can vouch for the inbound & outbound service that they have to offer. The team is well equipped to work effortlessly towards the benefit of your business needs.” – Praneet Salian
3. Teleperformance
| Criteria | Rating |
| Expertise | ★★★★★(5/5) |
| Services | ★★★★★ (5/5) |
| Client Feedback | ★★★★★ (5/5) |
| Pricing | ★★★★★ (5/5) |
Teleperformance’s main draw is that they essentially help ease the daily burden of running a business. They have over four decades of experience providing various services such as digital solutions, business strategies, client assistance, financial consultations, and more.
Talking about their expertise, they provide skilled and trained employees globally with more than 420,000 on their roster. It’s safe to say that you can expect effective communication and fast service from the company.
In addition, the company has agents that can speak an assortment of 265 languages and dialects. This means they can cater to more customers quickly while talking in their preferred language.
Moreover, Teleperformance was recognized globally as the industry-leading solution due to the different awards they received. One of these is “Excellence in Marketing & Communication by Gartner for building best-in-class marketing and communication programs.
We also like their wide range of services in digital, management, analytics, consulting, and specialized services. The sheer number of their employees working on-site and remotely can help achieve quick customer service to clients.
Pros
- Received excellent awards globally
- Wide range of services
- 265+ languages and dialects
Cons
- Expect a high rate
- Late response on their website’s inquiry form
Customer Reviews
Dealt with me very professionally.
” I was very impressed with the way my call was dealt with by your member of staff who was very knowledgeable on your product and dealt with me very professionally. Highly satisfied.” – Ali imam Tanjir
Professional and responsive.
” I have been to both Teleperformance Egypt and Teleperformance Dubai, and both professional and responsive!” – Emad Elsayed
4. Sitel Call Center
| Criteria | Rating |
| Expertise | ★★★☆☆(3/5) |
| Services | ★★★★★ (5/5) |
| Client Feedback | ★★★★☆ (4/5) |
| Pricing | ★★★☆☆ (3/5) |
Sitel Call Center is a recognized consultancy organization founded in 2022. They have 17 government call centers and several affiliates which include Light Sitel, Sitel Services, and Sitel Services Outsourcing.
Their expertise is evident in the industry since they have been acknowledged as one of the first customer service outsourcing organizations in the UAE to acquire ISO certification. This is proof that they are following quality standard procedures in the call center industry.
Sitel Call Center is a bilingual company though – their agents are only proficient in speaking Arabic and English.
Thus, other companies are ahead of them when it comes to offering different languages. However, this doesn’t mean that Sitel Call Center is not the best option in the call center industry.
Take note that they excel at other services such as effective customer connection management, outsourcing, and having sufficient tech to accommodate call-recording and agent tracking. Having these can help their clients to ensure accuracy and efficiency in running their business smoothly.
One thing we like about the company is their Mubasher 24 service that gives their clients a call center system set up in just a day! This is particularly useful for companies that are just starting up or need a call center setup in a pinch.
Moreover, it’s important to note that Sitel offers consultancy services. This unique program helps budding entrepreneurs set up their own call center business as well..
Pros
- ISO certified
- Has17 government call centers
- Offers consultancy services
- Can set up a call center system in one day
Cons
- Not available every Sunday
- Newly established company in the UAE
Customer Reviews
The services are really good they are having professional team.
“The services are really good they are having professional team and I would highly recommend Sitel Call center LLC to all Business Owners to grow they business.” – Shaik Sabir
5. Tafaseel Business Services
| Criteria | Rating |
| Expertise | ★★★★★(5/5) |
| Services | ★★★★★ (5/5) |
| Client Feedback | ★★★★☆ (4/5) |
| Pricing | ★★★★★ (5/5) |
Tafaseel was established in 2011 and has been providing call center skills and leadership in the BPO industry. In addition, it is the first BPO company in the UAE founded by women!
Aside from offering call center services, they also offer digital and hardware solutions for businesses. Their expertise has reached well-known businesses such as Cisco, Lenovo, and Avaya, to mention a few.
However, they are also capable of providing exceptional service to small enterprises.
Moving on, one of the services they provide is Customer Care Solutions, which they claim can save you up to 35% in costs. It is available 24 hours a day, with experienced multilingual representatives.
In addition, Tafaseel has dedicated multilingual agents that serve their customers by speaking in 12 languages, namely Arabic, English & Emirati, French, and more.
Tafaseel has also forged partnerships in other industries namely food and beverage, travel and tours, and e-commerce to mention a few.
One of the clients we’ve spoken to mentioned that Tafaseel fixed a problem of theirs free of charge! This, in our opinion, is a good example of customer service that goes beyond what is expected.
Pros
- Provides multilingual agents that speak 12+ languages
- 35% cost reduction in Customer Care Solutions
- 10+ years of experience
Cons
- Expect a high cost on their Digital package
- Focus more on BPO services
Customer Reviews
Professional ways to tech and giving good quality and good value.
“Tafaseel Business Services, having amazing management, professional ways to tech and giving good quality and good value, professional ways to giving the feedback.” – Ahmed Bassam
Great help choosing a policy from your representative.
“Great help choosing a policy from your representative! She even called straight back when the line dropped out. Solid explanations of policy differentials. Great stuff, thank you.” – Ali imam Tanjir
FAQs about Call Center Agencies in Dubai
We hope this post has provided you with more options when selecting a call center company to assist you with your business. If you’d like to learn more about top companies in Dubai, checkout our article on the best SEO company in Dubai.